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Shopping Information
How long does delivery take?
Most orders are delivered within 3–5 working days across Pakistan.
How can I track my order?
Once shipped, you’ll receive a tracking link via email or WhatsApp.
What should I do if my order arrives damaged?
Contact us within 24 hours with pictures, and our team will assist you immediately.
Payment Information
What payment methods do you accept?
We accept Cash on Delivery, Bank Transfer, and Credit/Debit Cards.
Is advance payment required for customized products?
Yes, customized items require a 50% advance payment.
Is my payment information secure?
Absolutely. All transactions are encrypted and handled through secure gateways.
Orders & Returns
Can I cancel or change my order?
Yes, within 12 hours of placing your order.
What is your return policy?
Returns are accepted within 7 days for unused, original condition items.
Are customized items refundable?
No, customized pieces are made to order and cannot be returned.
How do I request a return or exchange?
Email us or contact customer support with your order details.
Ordering From Gumaan
Do you offer gift packaging?
Yes, premium gift packaging is available on request.
What makes Gumaan products special?
Each piece blends timeless poetry, traditional craft, and minimal design made to express more than just style.